Privacy Policy

Information We Collect

We collect two types of information: information you provide to us directly, and information we collect automatically when you use our website.

Information You Provide

When you request a free estimate, fill out a contact form, send us an email, or call us at 503-825-0123, you may share the following with us:

• Your name
• Your email address
• Your phone number
• Your project address or service area
• Details about the project you're considering — for example, kitchen, bathroom, basement, ADU, or general remodeling needs
• Photos or files you choose to send us
• Any other information you voluntarily share in your message

Information Collected Automatically

When you visit our website, we (and the analytics or hosting services we use) may automatically collect:

• IP address and approximate location derived from it
• Browser type, operating system, and device type
• Pages you view, the order you view them in, and how long you stay
• The website or search query that referred you to us
• Date and time of your visit

This information helps us understand how visitors find and use our site so we can improve it.

How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and project inquiries
• Schedule and prepare for in-home consultations
• Communicate with you about an active or upcoming project
• Send invoices, contracts, and related project documents
• Improve our website's content, navigation, and performance
• Protect against fraud, abuse, and technical issues
• Comply with our legal obligations under Oregon and federal law

We do not sell your personal information. We do not share your information with third parties for their independent marketing purposes.

Cookies & Similar Technologies

Our website uses cookies and similar technologies — small files stored in your browser — to make the site work, remember your preferences, and measure how the site is used.

Types of Cookies We May Use

• Strictly necessary: required for core site functions like form submissions and security.
• Performance & analytics: help us understand which pages visitors find useful so we can improve them. These may be set by analytics providers we work with.
• Functional: remember choices you make, such as a region or display preference.

Your Cookie Choices

Most browsers let you refuse or delete cookies through your settings. If you disable cookies, parts of our website may not work as expected. You can also use private or incognito browsing to limit how cookies are stored.

How We Share Information

We share information only in limited circumstances:

• Service providers who help us operate our business — for example, our website host, email provider, scheduling tools, and accounting software. These providers are authorized to use your information only as needed to provide their services to us.
• Trade partners and subcontractors when necessary to complete your project — for example, a licensed electrician or plumber working under our supervision. We share only what is needed for the work.
• Legal compliance when required to respond to a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Gencon, our clients, or the public.
• Business transfers if Gencon is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change.

Third-Party Services

Our website may include links to third-party websites and embedded content from services we use, such as Google Maps, Google Fonts, or analytics providers. These third parties operate under their own privacy policies, which we encourage you to review. Gencon is not responsible for the practices of websites we link to.

Data Retention

We keep your information only as long as needed for the purposes described in this policy, or as required by law. In general:

• Estimate requests that don't lead to a signed contract are typically kept for up to two years for follow-up purposes, then deleted.
• Project records (contracts, invoices, project notes, photos) are retained for as long as required by Oregon contractor licensing rules and applicable tax and warranty laws — typically several years after a project is complete.
• Website analytics data is generally retained in aggregated form.

You can ask us to delete your information at any time, subject to the legal exceptions described below.

Data Security

We take reasonable steps to protect the information you share with us — including secure email handling, restricted access to project files, and the use of reputable software providers. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.

Your Privacy Rights

Depending on where you live, you may have specific rights over the personal information we hold about you. We honor these rights regardless of jurisdiction whenever it is reasonably possible.

Oregon Residents

Under the Oregon Consumer Privacy Act, Oregon residents have the right to:

• Confirm whether we are processing your personal data and access that data
• Correct inaccuracies in your personal data
• Delete personal data we hold about you
• Receive a portable copy of your personal data
• Opt out of the sale of your personal data, targeted advertising, and certain types of profiling

Gencon does not sell personal data, does not engage in cross-context behavioral advertising, and does not profile consumers in ways that produce legal or similarly significant effects. To exercise any of the rights above, contact us using the details below.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. We will respond to verifiable requests within the time required by law.

How to Exercise Your Rights

To make a privacy request, email office@genconnw.com or call 503-825-0123 with the subject line "Privacy Request." We may need to verify your identity before fulfilling certain requests. We will not discriminate against you for exercising any of these rights.

Children's Privacy

Our services are intended for adults considering home remodeling projects. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Do Not Track

Some browsers send a "Do Not Track" signal. Because there is no industry consensus on how to interpret these signals, our website does not currently respond to them. We do, however, honor opt-out requests submitted through verified universal opt-out mechanisms where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Material changes will be highlighted on our website. We encourage you to review this policy periodically.

Contact Us

Questions about this Privacy Policy, or about how Gencon handles your information? We're a small family business — you can reach the brothers directly.

• Email: office@genconnw.com
• Phone: 503-825-0123
• Hours: Monday–Friday, 8am–5pm
• Address: Clackamas, OR